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Questions & Answers
Frequently Asked Questions
Find answers to common questions about booking, baggage, and travel requirements for Haiti and the Dominican Republic.
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Rules for carry-on and checked luggage.
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Passport, Visa and Health rules.
Find answers to common questions about booking, baggage, and travel requirements for Haiti and the Dominican Republic.
We recommend arriving at least 3 hours before your scheduled international departure time to allow enough time for check-in and security screening.
Each passenger is allowed one carry-on bag and one personal item. Checked baggage allowances vary by fare class. Please check your ticket details for specific information.
Visa requirements depend on your citizenship. Passengers travelling to Haiti or the Dominican Republic are responsible for ensuring they have the correct documentation.
We fly to major cities in Haiti (Port-au-Prince, Cap-Haïtien) and the Dominican Republic (Santo Domingo, Punta Cana, Santiago).
Our award-winning support team is available 24/7 to help you with any travel concerns or technical issues.
